These are important documents so if you have any questions please don’t hesitate to ask. This can be viewed here:

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Your deposit

The deposit required is usually £250 per person.

We take a deposit at the time of signing your tenancy agreement, which is refundable at the end of your tenancy providing that you have complied with the terms of your agreement, such as paying your rent and utility bills up to date and leaving the property in a clean and undamaged condition. Your deposit is protected by an independent third party the MyDeposits, which governs what deductions can be made from deposits and mediates in the event of a dispute. For more information, click here.

Your agency fee

Our fees are fixed, transparent and kept lower than our competitors.

For professionals, where credit checks and tenant references are sought in place of guarantors, the agency fee for a 1-bedroom property is £120 and for a 2+ bedroom professional let is £180 per property.

Holding Deposit:

• One weeks rent per tenancy
• This will be to reserve the property, please note that this will be withheld if any relevant person (including guarantor|s|) withdraw from the tenancy, fail a right-to-rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of guarantee) within 15 calendar days (or other deadline for Agreement as mutually agreed in writing).

Security Deposit:

• (Per tenancy, rent under £50,000 per year) - Up to 5 weeks rent
• This covers damages or defaults on the part of the tenant, during the tenancy.

Security Deposit:

• (Per tenancy, rent of or over £50,000 per year) - Up to 6 weeks rent
• This covers damages or defaults on the part of the tenant, during the tenancy.

Unpaid Rent:

• Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Keys or Other Security Devices:

• Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenants, landlord and any other persons requiring keys will be charged to the tenant(s). If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenants Request):

• £50 Inc VAT per agreed variation
• To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenants Request):

• £50 Inc VAT per replacement tenant or any reasonable costs incurred if higher.
• To cover the costs associated with taking landlord's instructions, new tenant referencing and right-to-rent checks, deposit registration as well as preparation and execution of new legal documents.

Early Termination (Tenants Request):

• Should the tenant wish to leave their contract early, they shall be liable to the landlord's cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

In the mean time you can contact us if you need any other help or information.

These are important documents so if you have any questions please don’t hesitate to ask.

These are important documents so if you have any questions please don’t hesitate to ask. This can be viewed here:

Download documents

Where available you can take advantage of our bills inclusive option, or you can choose to pay for utilities independently.

Some of our landlords offer a ‘bills inclusive’ option, allowing you to avoid the hassle of reading meters, dividing bills fairly between the household and liaising with utility providers. The landlord pays for your gas, electric and water directly to the utility providers, and you pay a small fixed addition to your weekly rent. This is subject to a fair usage policy and does not include broadband services or a TV license, which are for tenants to purchase separately should they wish to.

Alternatively you can elect to set up an account directly with each utility provider and pay the suppliers monthly for your usage. Under this option please remember that you must read your meters immediately upon commencing your tenancy and supply us and the providers with the readings and date. Likewise at the end of the tenancy you must supply us and the providers with your final meter readings, and provide us with evidence that your final bills have been paid on each account, before your deposit can be returned.

Holding Deposit:

• One weeks rent per tenancy
• This will be to reserve the property, please note that this will be withheld if any relevant person (including guarantor|s|) withdraw from the tenancy, fail a right-to-rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of guarantee) within 15 calendar days (or other deadline for Agreement as mutually agreed in writing).

Security Deposit:

• (Per tenancy, rent under £50,000 per year) - Up to 5 weeks rent
• This covers damages or defaults on the part of the tenant, during the tenancy.

Security Deposit:

• (Per tenancy, rent of or over £50,000 per year) - Up to 6 weeks rent
• This covers damages or defaults on the part of the tenant, during the tenancy.

Unpaid Rent:

• Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Keys or Other Security Devices:

• Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenants, landlord and any other persons requiring keys will be charged to the tenant(s). If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenants Request):

• £50 Inc VAT per agreed variation
• To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenants Request):

• £50 Inc VAT per replacement tenant or any reasonable costs incurred if higher.
• To cover the costs associated with taking landlord's instructions, new tenant referencing and right-to-rent checks, deposit registration as well as preparation and execution of new legal documents.

Early Termination (Tenants Request):

• Should the tenant wish to leave their contract early, they shall be liable to the landlord's cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Your deposit

Because most student tenants have little or no credit history or renting history, we cannot take credit checks or tenant references as assurance for their landlord that they will pay their rent. Instead we ask tenants to find someone – usually a parent or guardian – to ‘guarantee’ their rent. This person is entering into a legal agreement that should the tenant default on their rent, they will pay the rent due to the landlord for the term of the tenancy on the tenant’s behalf. This is standard practice across the industry for rentals to students and to those with little or poor credit history.

The guarantor form must be signed in the presence of a witness and the original copy returned to us, along with a proof of the guarantor’s address.

Please note that we can only accept as a guarantor persons who are resident in the UK. If you do not have someone in the UK who is willing to act as your guarantor, you can pay your final term’s rent instalment up front in lieu of a signed Deed of Guarantee and Indemnity.

Standing order for rent payments

Most tenants pay their rent by standing order. For students, rent due dates are timed to coincide with student loan dates for your convenience. We ask that you set up your standing order in advance, to help tenants avoid late payments and the possibility of incurring charges.

I.D. required

We must receive a copy of your photo ID (Passport) to complete your application for a tenancy. You must also present your photo ID when collecting your keys at the beginning of your tenancy.

In the mean time you can contact us if you need any other help or information.